These Terms and Conditions of Sale (\u201cTerms\u201d) govern contracts concluded through https:\/\/inmotion-suisse.ch<\/a> between:<\/p>\n Inmotion-Suisse S\u00e0rl<\/strong> Email: contact@inmotion-suisse.ch<\/a> UID \/ VAT: CHE-356.365.946 hereinafter \u201cInmotion-Suisse\u201d or \u201cthe Seller\u201d,<\/p>\n and any natural or legal person placing an order, hereinafter \u201cthe Customer\u201d.<\/p>\n Provisions intended for consumers apply to natural persons acting mainly for private purposes outside their trade, business, craft or profession.<\/p>\n Mandatory consumer-protection provisions applicable to the Customer remain reserved.<\/p>\n These Terms apply in particular to the sale of e-scooters, electric unicycles, e-bikes, mobility vehicles, accessories, batteries, chargers and spare parts.<\/p>\n The presentation of products on the website constitutes an invitation to place an order and not a legally binding offer.<\/p>\n The Customer selects the desired products and, before final confirmation, checks in particular the products, quantities, prices, contact details, billing address, delivery address, shipping method, applicable taxes and payment method.<\/p>\n The Customer may correct information entered before finally submitting the order.<\/p>\n By clicking the final order button that clearly indicates an obligation to pay, the Customer submits a binding order.<\/p>\n Receipt of the order is confirmed electronically without undue delay.<\/p>\n This acknowledgement of receipt does not necessarily constitute final acceptance of the order.<\/p>\n The contract is concluded when Inmotion-Suisse expressly confirms acceptance of the order or dispatches it, whichever occurs first.<\/p>\n The Customer receives the applicable contractual information on a durable medium, including by email, where required by law.<\/p>\n Inmotion-Suisse may refuse or cancel an order in particular in the event of:<\/p>\n Where an order already paid for is cancelled by Inmotion-Suisse, the corresponding amounts are refunded.<\/p>\n The essential characteristics of products are stated on the relevant product pages.<\/p>\n Photographs, illustrations and videos are used to present products. Minor differences in colour, finish, equipment or presentation may exist where they do not affect the essential or expressly agreed characteristics of the product.<\/p>\n Information relating in particular to:<\/p>\n may vary depending on conditions of use.<\/p>\n These conditions include, in particular, user weight, temperature, terrain, tire pressure, wind, battery condition and age, riding mode, transported load and vehicle settings.<\/p>\n Where a vehicle is available in several versions, in particular a version intended for Switzerland and a version intended for other markets, the version ordered is the one expressly indicated at the time of the order.<\/p>\n <\/p>\n For types of electrical and electronic equipment sold by Inmotion-Suisse, corresponding waste equipment is accepted back free of charge in accordance with applicable Swiss take-back obligations. Used batteries of the relevant types may likewise be returned free of charge for proper disposal or recycling. Lithium batteries must not be disposed of with household waste. Please contact Inmotion-Suisse in advance to organise the return of damaged batteries or heavy equipment.<\/p>\n Rules concerning approval, registration, insurance, permitted power and speed differ from country to country.<\/p>\n Inmotion-Suisse provides the information available to it concerning the version and regulatory destination of the vehicle.<\/p>\n The Customer remains responsible for complying with the traffic rules applicable to use of the vehicle in the country where it is used.<\/p>\n This provision does not limit the Seller\u2019s legal obligations concerning conformity of the product sold and information that must be provided before the sale.<\/p>\n The technical possibility of modifying a vehicle\u2019s power, speed, firmware or settings does not mean that such modification is permitted on public roads.<\/p>\n Certain products may be associated with a mobile application, firmware, Bluetooth connection, digital service or other digital elements.<\/p>\n Where applicable law requires it, updates necessary to maintain product conformity, including necessary security updates, are supplied or made available during the applicable period.<\/p>\n The Customer is invited to install necessary updates that have been properly communicated.<\/p>\n Where the conditions laid down by law are met, Inmotion-Suisse is not liable for a defect resulting exclusively from the Customer\u2019s failure to install within a reasonable time a necessary update about which the Customer had been properly informed.<\/p>\n Mandatory consumer rights remain reserved.<\/p>\n The applicable prices are those displayed at the time of the order.<\/p>\n Prices are stated in the currency displayed on the website at the time of the order.<\/p>\n Where taxes must be collected by Inmotion-Suisse, they are calculated in accordance with applicable tax rules.<\/p>\n For deliveries in Switzerland to consumers, applicable Swiss VAT is included in the price where it is legally due.<\/p>\n For deliveries within the European Union, VAT treatment may depend in particular on:<\/p>\n The final amount invoiced by Inmotion-Suisse and taxes collected by Inmotion-Suisse are shown no later than before final order confirmation where required by law.<\/p>\n Delivery costs charged by Inmotion-Suisse are shown before conclusion of the contract.<\/p>\n Depending on the destination country and the place from which goods are shipped, customs duties, import taxes, customs-clearance costs or administrative fees may possibly be charged directly by an authority, carrier or other service provider.<\/p>\n Where such costs must be borne directly by the Customer, the Customer is informed to the extent they are known or reasonably foreseeable.<\/p>\n No surcharge that was not disclosed before the order will subsequently be charged by Inmotion-Suisse<\/strong>, except for a change expressly requested by the Customer or costs resulting from circumstances attributable to the Customer.<\/p>\n Amounts that may be collected directly by a customs or tax authority or by a third-party provider do not necessarily constitute charges invoiced by Inmotion-Suisse.<\/p>\n Available payment methods are displayed during checkout.<\/p>\n Depending on the method chosen, payment may in particular be processed by PostFinance Checkout, WooPayments or their technical service providers.<\/p>\n The order may be subject to final payment authorisation.<\/p>\n Inmotion-Suisse does not itself retain all sensitive card information where such data is processed directly by a payment service provider.<\/p>\n Where a refund must legally be made, it is made using the same payment method used for the initial transaction, unless another permissible arrangement has been agreed and subject to mandatory applicable provisions.<\/p>\n Inmotion-Suisse delivers within Switzerland and to the countries made available during checkout.<\/p>\n Depending on availability and logistics arrangements, goods may be shipped:<\/p>\n Where the sale is concluded with Inmotion-Suisse, the use of a supplier, warehouse or logistics partner does not change the identity of the contractual Seller.<\/p>\n Delivery times stated are estimates unless a firm deadline has expressly been agreed.<\/p>\n For consumers subject to European provisions applicable to distance contracts, where the parties have not agreed another period, delivery takes place within the period required by applicable law, in principle no later than thirty days after conclusion of the contract.<\/p>\n In the event of delay, statutory consumer rights remain reserved.<\/p>\n The Customer must provide a complete and correct delivery address.<\/p>\n Additional costs resulting from an incorrect or incomplete address or inability to deliver attributable to the Customer may be charged to the Customer where permitted by law.<\/p>\n For consumers, the risk of loss of or damage to the product passes when they physically take possession of the product or when it is delivered to a third party designated by them, other than the carrier, in accordance with applicable law.<\/p>\n Where the consumer independently appoints a carrier that was not offered by Inmotion-Suisse, applicable statutory rules determine when risk passes.<\/p>\n For business customers, risk may pass when the goods are handed over to the carrier where applicable law permits.<\/p>\n Mandatory rules more favourable to consumers remain reserved.<\/p>\n Swiss law does not provide a general right of withdrawal for ordinary online purchases.<\/p>\n Unless there is a special commercial offer, express agreement by Inmotion-Suisse or a mandatory provision to the contrary, a Customer resident in Switzerland therefore has no general right to return a conforming product merely because the Customer has changed their mind.<\/p>\n Voluntary acceptance of a return by Inmotion-Suisse does not create a general right of return for other orders.<\/p>\n Rights relating to defective products remain reserved.<\/p>\n Where a consumer benefits from European provisions applicable to distance contracts, the consumer generally has 14 days<\/strong> to withdraw without giving a reason.<\/p>\n For goods, the period generally begins when the consumer or a third party designated by the consumer, other than the carrier, physically takes possession of the goods.<\/p>\n Where several goods forming part of one order are delivered separately, applicable statutory rules governing calculation of the period remain reserved.<\/p>\n To exercise the right of withdrawal, the consumer may send an unequivocal statement to:<\/p>\n Inmotion-Suisse S\u00e0rl<\/strong> Email: contact@inmotion-suisse.ch<\/a><\/p>\n The consumer may use the model withdrawal form contained in these Terms, but use of the form is not mandatory.<\/p>\n Where applicable law requires it, including for relevant contracts concluded through an online interface, Inmotion-Suisse also provides an electronic function enabling exercise of the right of withdrawal.<\/p>\n After communicating the decision to withdraw, the consumer returns or hands over the goods without undue delay and, in principle, no later than fourteen days.<\/p>\n Unless Inmotion-Suisse agrees to bear them or applicable law provides otherwise, direct return costs are borne by the consumer provided that the consumer was properly informed of this obligation before conclusion of the contract<\/strong>.<\/p>\n For vehicles and goods that, because of their weight or dimensions, cannot normally be returned by post, a reasonable estimate of direct return costs is communicated to the consumer before conclusion of the contract where applicable law requires it.<\/p>\n If this information was not provided even though legally mandatory, costs are borne in accordance with the consequences laid down by applicable law.<\/p>\n Inmotion-Suisse refunds amounts that must legally be refunded, including the cost of the initial standard delivery method where required by law.<\/p>\n Refunds are made within the applicable statutory period, in principle no later than fourteen days after communication of the decision to withdraw.<\/p>\n Inmotion-Suisse may withhold reimbursement for a sale of goods until the product has been recovered or until evidence of its dispatch has been received, whichever occurs first, where permitted by law.<\/p>\n The consumer is only liable for diminished value resulting from handling that goes beyond what is necessary to establish the nature, characteristics and proper functioning of the product.<\/p>\n Statutory exceptions to the right of withdrawal remain reserved, including for goods made to the consumer\u2019s specifications or clearly personalised.<\/p>\n Where provisions applicable to an order concluded through an online interface require an electronic withdrawal function, that function is easily and directly accessible throughout the withdrawal period.<\/p>\n It enables the consumer to provide the information necessary to identify the consumer and the relevant contract.<\/p>\n After electronic confirmation of withdrawal, an acknowledgement of receipt is sent to the consumer on a durable medium where required by law.<\/p>\n This electronic function does not limit other legally accepted methods of exercising the right of withdrawal.<\/p>\n To:<\/p>\n
Route des Br\u00e9vires 21
1741 Cottens FR
Switzerland<\/p>\n
Phone: +41 76 575 74 27<\/p>\n
Commercial register number: CH-217.3.569.598-0<\/p>\n
\n2. CONCLUSION OF THE CONTRACT<\/h2>\n
\n
\n3. PRODUCTS AND TECHNICAL CHARACTERISTICS<\/h2>\n
\n
\nTake-back and recycling in Switzerland<\/h3>\n
4. USE ON PUBLIC ROADS AND APPROVAL<\/h2>\n
\n5. SOFTWARE, APPS, FIRMWARE AND DIGITAL ELEMENTS<\/h2>\n
\n6. PRICES, CURRENCIES AND VAT<\/h2>\n
\n
\n7. DELIVERY COSTS, CUSTOMS AND IMPORTATION<\/h2>\n
\n8. PAYMENT<\/h2>\n
\n9. DELIVERY<\/h2>\n
\n
\n10. TRANSFER OF RISK<\/h2>\n
\n11. NO GENERAL RIGHT OF WITHDRAWAL IN SWITZERLAND<\/h2>\n
\n12. RIGHT OF WITHDRAWAL FOR EUROPEAN UNION CONSUMERS<\/h2>\n
Route des Br\u00e9vires 21
1741 Cottens FR
Switzerland<\/p>\n
\n13. ELECTRONIC WITHDRAWAL FUNCTION<\/h2>\n
\n
\nDirect access:<\/strong> Withdraw from the contract here<\/a>. The form collects the required identification and order information and the final submission is made using the \u201cConfirm withdrawal\u201d button. The acknowledgement sent by email contains a unique reference number, the content of the withdrawal declaration, and the date and time recorded in the Europe\/Zurich time zone.<\/p>\n14. MODEL WITHDRAWAL FORM<\/h2>\n