1. SELLER IDENTITY AND SCOPE
These Terms and Conditions of Sale (“Terms”) govern contracts concluded through https://inmotion-suisse.ch between:
Inmotion-Suisse Sàrl
Route des Brévires 21
1741 Cottens FR
Switzerland
Email: contact@inmotion-suisse.ch
Phone: +41 76 575 74 27
UID / VAT: CHE-356.365.946
Commercial register number: CH-217.3.569.598-0
hereinafter “Inmotion-Suisse” or “the Seller”,
and any natural or legal person placing an order, hereinafter “the Customer”.
Provisions intended for consumers apply to natural persons acting mainly for private purposes outside their trade, business, craft or profession.
Mandatory consumer-protection provisions applicable to the Customer remain reserved.
These Terms apply in particular to the sale of e-scooters, electric unicycles, e-bikes, mobility vehicles, accessories, batteries, chargers and spare parts.
2. CONCLUSION OF THE CONTRACT
The presentation of products on the website constitutes an invitation to place an order and not a legally binding offer.
The Customer selects the desired products and, before final confirmation, checks in particular the products, quantities, prices, contact details, billing address, delivery address, shipping method, applicable taxes and payment method.
The Customer may correct information entered before finally submitting the order.
By clicking the final order button that clearly indicates an obligation to pay, the Customer submits a binding order.
Receipt of the order is confirmed electronically without undue delay.
This acknowledgement of receipt does not necessarily constitute final acceptance of the order.
The contract is concluded when Inmotion-Suisse expressly confirms acceptance of the order or dispatches it, whichever occurs first.
The Customer receives the applicable contractual information on a durable medium, including by email, where required by law.
Inmotion-Suisse may refuse or cancel an order in particular in the event of:
- product unavailability;
- an obvious pricing error;
- manifestly incorrect information;
- reasonable suspicion of fraud;
- impossibility of delivery;
- payment refusal or failure;
- or previously unpaid claims.
Where an order already paid for is cancelled by Inmotion-Suisse, the corresponding amounts are refunded.
3. PRODUCTS AND TECHNICAL CHARACTERISTICS
The essential characteristics of products are stated on the relevant product pages.
Photographs, illustrations and videos are used to present products. Minor differences in colour, finish, equipment or presentation may exist where they do not affect the essential or expressly agreed characteristics of the product.
Information relating in particular to:
- range;
- maximum speed;
- power;
- charging time;
- battery capacity;
- or performance
may vary depending on conditions of use.
These conditions include, in particular, user weight, temperature, terrain, tire pressure, wind, battery condition and age, riding mode, transported load and vehicle settings.
Where a vehicle is available in several versions, in particular a version intended for Switzerland and a version intended for other markets, the version ordered is the one expressly indicated at the time of the order.
4. USE ON PUBLIC ROADS AND APPROVAL
Rules concerning approval, registration, insurance, permitted power and speed differ from country to country.
Inmotion-Suisse provides the information available to it concerning the version and regulatory destination of the vehicle.
The Customer remains responsible for complying with the traffic rules applicable to use of the vehicle in the country where it is used.
This provision does not limit the Seller’s legal obligations concerning conformity of the product sold and information that must be provided before the sale.
The technical possibility of modifying a vehicle’s power, speed, firmware or settings does not mean that such modification is permitted on public roads.
5. SOFTWARE, APPS, FIRMWARE AND DIGITAL ELEMENTS
Certain products may be associated with a mobile application, firmware, Bluetooth connection, digital service or other digital elements.
Where applicable law requires it, updates necessary to maintain product conformity, including necessary security updates, are supplied or made available during the applicable period.
The Customer is invited to install necessary updates that have been properly communicated.
Where the conditions laid down by law are met, Inmotion-Suisse is not liable for a defect resulting exclusively from the Customer’s failure to install within a reasonable time a necessary update about which the Customer had been properly informed.
Mandatory consumer rights remain reserved.
6. PRICES, CURRENCIES AND VAT
The applicable prices are those displayed at the time of the order.
Prices are stated in the currency displayed on the website at the time of the order.
Where taxes must be collected by Inmotion-Suisse, they are calculated in accordance with applicable tax rules.
For deliveries in Switzerland to consumers, applicable Swiss VAT is included in the price where it is legally due.
For deliveries within the European Union, VAT treatment may depend in particular on:
- the destination country;
- the place from which the goods are dispatched;
- the Customer’s status;
- and the structure of the transaction.
The final amount invoiced by Inmotion-Suisse and taxes collected by Inmotion-Suisse are shown no later than before final order confirmation where required by law.
7. DELIVERY COSTS, CUSTOMS AND IMPORTATION
Delivery costs charged by Inmotion-Suisse are shown before conclusion of the contract.
Depending on the destination country and the place from which goods are shipped, customs duties, import taxes, customs-clearance costs or administrative fees may possibly be charged directly by an authority, carrier or other service provider.
Where such costs must be borne directly by the Customer, the Customer is informed to the extent they are known or reasonably foreseeable.
No surcharge that was not disclosed before the order will subsequently be charged by Inmotion-Suisse, except for a change expressly requested by the Customer or costs resulting from circumstances attributable to the Customer.
Amounts that may be collected directly by a customs or tax authority or by a third-party provider do not necessarily constitute charges invoiced by Inmotion-Suisse.
8. PAYMENT
Available payment methods are displayed during checkout.
Depending on the method chosen, payment may in particular be processed by PostFinance Checkout, WooPayments or their technical service providers.
The order may be subject to final payment authorisation.
Inmotion-Suisse does not itself retain all sensitive card information where such data is processed directly by a payment service provider.
Where a refund must legally be made, it is made using the same payment method used for the initial transaction, unless another permissible arrangement has been agreed and subject to mandatory applicable provisions.
9. DELIVERY
Inmotion-Suisse delivers within Switzerland and to the countries made available during checkout.
Depending on availability and logistics arrangements, goods may be shipped:
- from Inmotion-Suisse stock in Switzerland;
- from a warehouse or logistics partner located in Switzerland;
- from a supplier located in the European Union;
- or directly from a supplier or partner to the Customer’s address.
Where the sale is concluded with Inmotion-Suisse, the use of a supplier, warehouse or logistics partner does not change the identity of the contractual Seller.
Delivery times stated are estimates unless a firm deadline has expressly been agreed.
For consumers subject to European provisions applicable to distance contracts, where the parties have not agreed another period, delivery takes place within the period required by applicable law, in principle no later than thirty days after conclusion of the contract.
In the event of delay, statutory consumer rights remain reserved.
The Customer must provide a complete and correct delivery address.
Additional costs resulting from an incorrect or incomplete address or inability to deliver attributable to the Customer may be charged to the Customer where permitted by law.
10. TRANSFER OF RISK
For consumers, the risk of loss of or damage to the product passes when they physically take possession of the product or when it is delivered to a third party designated by them, other than the carrier, in accordance with applicable law.
Where the consumer independently appoints a carrier that was not offered by Inmotion-Suisse, applicable statutory rules determine when risk passes.
For business customers, risk may pass when the goods are handed over to the carrier where applicable law permits.
Mandatory rules more favourable to consumers remain reserved.
11. NO GENERAL RIGHT OF WITHDRAWAL IN SWITZERLAND
Swiss law does not provide a general right of withdrawal for ordinary online purchases.
Unless there is a special commercial offer, express agreement by Inmotion-Suisse or a mandatory provision to the contrary, a Customer resident in Switzerland therefore has no general right to return a conforming product merely because the Customer has changed their mind.
Voluntary acceptance of a return by Inmotion-Suisse does not create a general right of return for other orders.
Rights relating to defective products remain reserved.
12. RIGHT OF WITHDRAWAL FOR EUROPEAN UNION CONSUMERS
Where a consumer benefits from European provisions applicable to distance contracts, the consumer generally has 14 days to withdraw without giving a reason.
For goods, the period generally begins when the consumer or a third party designated by the consumer, other than the carrier, physically takes possession of the goods.
Where several goods forming part of one order are delivered separately, applicable statutory rules governing calculation of the period remain reserved.
To exercise the right of withdrawal, the consumer may send an unequivocal statement to:
Inmotion-Suisse Sàrl
Route des Brévires 21
1741 Cottens FR
Switzerland
Email: contact@inmotion-suisse.ch
The consumer may use the model withdrawal form contained in these Terms, but use of the form is not mandatory.
Where applicable law requires it, including for relevant contracts concluded through an online interface, Inmotion-Suisse also provides an electronic function enabling exercise of the right of withdrawal.
After communicating the decision to withdraw, the consumer returns or hands over the goods without undue delay and, in principle, no later than fourteen days.
Unless Inmotion-Suisse agrees to bear them or applicable law provides otherwise, direct return costs are borne by the consumer provided that the consumer was properly informed of this obligation before conclusion of the contract.
For vehicles and goods that, because of their weight or dimensions, cannot normally be returned by post, a reasonable estimate of direct return costs is communicated to the consumer before conclusion of the contract where applicable law requires it.
If this information was not provided even though legally mandatory, costs are borne in accordance with the consequences laid down by applicable law.
Inmotion-Suisse refunds amounts that must legally be refunded, including the cost of the initial standard delivery method where required by law.
Refunds are made within the applicable statutory period, in principle no later than fourteen days after communication of the decision to withdraw.
Inmotion-Suisse may withhold reimbursement for a sale of goods until the product has been recovered or until evidence of its dispatch has been received, whichever occurs first, where permitted by law.
The consumer is only liable for diminished value resulting from handling that goes beyond what is necessary to establish the nature, characteristics and proper functioning of the product.
Statutory exceptions to the right of withdrawal remain reserved, including for goods made to the consumer’s specifications or clearly personalised.
13. ELECTRONIC WITHDRAWAL FUNCTION
Where provisions applicable to an order concluded through an online interface require an electronic withdrawal function, that function is easily and directly accessible throughout the withdrawal period.
It enables the consumer to provide the information necessary to identify the consumer and the relevant contract.
After electronic confirmation of withdrawal, an acknowledgement of receipt is sent to the consumer on a durable medium where required by law.
This electronic function does not limit other legally accepted methods of exercising the right of withdrawal.
14. MODEL WITHDRAWAL FORM
To:
Inmotion-Suisse Sàrl
Route des Brévires 21
1741 Cottens FR
Switzerland
Email: contact@inmotion-suisse.ch
I hereby give notice of my decision to withdraw from the contract for the sale of the following goods:
Product: ______________________________________
Order number: _________________________________
Ordered on: ___________________________________
Received on: __________________________________
Name of consumer: _____________________________
Address of consumer: __________________________
Date: _________________________________________
Signature, only if notified on paper:
15. INSPECTION OF GOODS AND NOTIFICATION OF DEFECTS
The Customer is invited to inspect the goods upon receipt.
Visible transport damage should, where possible, be photographed and reported promptly to Inmotion-Suisse.
For purchases subject to Swiss law, inspection and notification duties provided in particular by Art. 201 of the Swiss Code of Obligations remain applicable insofar as they can validly apply.
Hidden defects must be reported when discovered where applicable law so provides.
Failure to notify within an arbitrary period set by the Seller does not eliminate mandatory rights enjoyed by a consumer under applicable law.
16. STATUTORY WARRANTY AND DEFECTS
Inmotion-Suisse is liable for defects and lack of conformity in accordance with applicable law.
A commercial warranty granted by Inmotion-Suisse or a manufacturer is separate from the Seller’s statutory liability.
A commercial warranty supplements the consumer’s statutory rights and does not reduce them.
A specific period stated for a commercial warranty concerning, in particular, a battery, charger, motor or accessory does not reduce the period of statutory rights that the consumer may exercise against Inmotion-Suisse where those rights apply.
17. WARRANTY – SWITZERLAND
For new goods intended for personal or family use, warranty claims are governed in particular by Arts. 197 et seq. of the Swiss Code of Obligations.
The mandatory minimum period provided in particular by Art. 210 para. 4 CO remains reserved.
For relevant new goods, this period may not be reduced below two years in a consumer contract.
Subject to mandatory provisions, the handling of defects may be organised by these Terms.
Where a covered defect is established, Inmotion-Suisse gives preference, where appropriate, to:
- repair;
- replacement;
- an appropriate price reduction;
- or termination of the contract where the other remedies are not appropriate.
This arrangement does not limit any right that applicable law prohibits from being excluded or modified.
18. WARRANTY – EUROPEAN UNION CONSUMERS
For consumers benefiting from European provisions applicable to the sale of goods, the product must conform to the contract.
Where there is a lack of conformity, the consumer may in principle request that the product be brought into conformity.
The consumer may normally choose between repair and replacement unless the chosen remedy is impossible or entails disproportionate costs compared with the other remedy and the circumstances.
Repair or replacement must be carried out free of charge, within a reasonable time and without significant inconvenience to the consumer.
Under the conditions laid down by applicable law, the consumer may request a proportionate price reduction or termination of the contract, in particular where:
- conformity is not restored;
- the Seller refuses repair or replacement in a situation where it was required;
- the defect reappears despite an attempt to restore conformity;
- the defect is sufficiently serious;
- or it is clear from the circumstances that conformity will not be restored within a reasonable time or without significant inconvenience.
More favourable national rights remain reserved.
19. NATIONAL WARRANTY PARTICULARITIES
Switzerland
Relevant provisions include in particular Arts. 197 et seq., 201, 205, 206 and 210 of the Swiss Code of Obligations.
For new goods intended for personal or family use, the mandatory minimum period under Art. 210 para. 4 CO remains reserved.
France
Consumers benefit in particular from the statutory guarantee of conformity under Articles L217-3 to L217-20 of the French Consumer Code, and the warranty for hidden defects under Articles 1641 to 1649 of the French Civil Code.
For new goods, the seller is in principle liable for lack of conformity appearing within two years from delivery.
Conformity is restored in particular by repair or replacement under the conditions provided by French law.
French provisions relating to goods with digital elements and updates remain applicable.
OFFICIAL FRENCH LEGAL NOTICE
The official notice required by Articles L211-2 and D211-2 of the French Consumer Code, in its current version, must be inserted at this point.
Germany
Consumer rights are governed in particular by Sections 434, 437, 438 and 474 to 479 of the German Civil Code (BGB).
The ordinary statutory liability period for new goods is generally two years.
The special rules of Section 475e BGB remain applicable, including the effects of repair on limitation periods where the statutory conditions are met.
Austria
Consumers benefit in particular from the provisions of the Verbrauchergewährleistungsgesetz (VGG), especially Sections 9 to 15.
For new goods, the seller is generally liable for defects existing at the time of handover and appearing within two years.
For contracts concluded from 1 October 2026, amendments to the VGG entering into force on that date apply in accordance with the relevant transitional provisions.
Spain
Spanish consumers benefit in particular from Articles 114 et seq. of Real Decreto Legislativo 1/2007.
For new goods, the seller is generally liable for lack of conformity appearing within three years from delivery.
Italy
Italian consumers benefit in particular from Articles 128 et seq. of the Codice del Consumo.
For new goods, the statutory guarantee of conformity generally applies for two years from delivery.
Specific time limits for asserting rights remain governed by applicable Italian law.
Belgium
Belgian consumers benefit in particular from provisions on statutory warranty under Articles 1649bis et seq. of the former Belgian Civil Code.
The statutory warranty for new goods is generally two years from delivery.
Netherlands
Dutch consumers benefit from conformity provisions in particular under Burgerlijk Wetboek, Boek 7.
Dutch law does not provide a single two-year statutory warranty period for all goods.
The product must possess the qualities and operating life that the consumer may reasonably expect, taking into account in particular the nature of the product, its price, information provided, its brand and the circumstances of the sale.
20. CASES NOT COVERED BY SELLER LIABILITY
Rights relating to defects do not cover damage that does not result from a defect for which the Seller is legally responsible.
The following may in particular be excluded where a causal connection with the damage is established:
- an accident;
- a fall;
- a collision;
- normal wear and tear;
- overloading;
- poor maintenance;
- use contrary to instructions;
- use of an incompatible charger;
- use of an unsuitable accessory;
- incorrect repair;
- electrical modification;
- controller modification;
- firmware modification;
- modification of maximum speed;
- disabling safety systems;
- or exposure to water beyond the product’s intended protection rating.
A modification, opening or repair carried out by the Customer or a third party does not automatically result in loss of all statutory rights.
An exclusion is applied only to the extent that the relevant intervention or use caused or contributed to the defect claimed, where applicable law requires such a connection.
21. COSTS RELATING TO WARRANTY CASES
Where a defect for which Inmotion-Suisse is legally responsible is confirmed, costs necessary to restore conformity are borne in accordance with applicable law.
For European Union consumers, repair or replacement under the statutory warranty is carried out free of charge where required by law.
Where, after examination:
- no defect is found;
- the defect is not covered;
- or the damage results from a cause for which Inmotion-Suisse is not responsible,
reasonable diagnostic, transport or repair costs may be charged provided that the Customer was informed of those costs before paid work was carried out.
22. REPAIRS AND QUOTATIONS OUTSIDE WARRANTY
For a repair not covered by a statutory or commercial warranty, a diagnostic fee or quotation fee may be charged.
The Customer is informed of the price or method of calculation before paid work is carried out.
No paid work exceeding the amount accepted by the Customer is carried out without prior approval.
Where diagnostics reveal additional necessary work involving additional cost, Inmotion-Suisse seeks the Customer’s approval before carrying it out.
Replaced parts may be disposed of or recycled unless the Customer requests otherwise before the repair, subject to legal, environmental or safety obligations.
23. LIABILITY
Inmotion-Suisse is liable for damage in accordance with applicable law.
No exclusion or limitation contained in these Terms applies where liability cannot legally be excluded or limited.
This includes, depending on applicable law, in particular:
- intentional misconduct;
- gross negligence;
- personal injury where exclusion is prohibited;
- product liability;
- and other mandatory liabilities.
Inmotion-Suisse is not liable for damage caused exclusively by use contrary to instructions, an unauthorised modification, an accident, unlawful use or conduct by the Customer or a third party that is not attributable to Inmotion-Suisse.
24. FORCE MAJEURE
Inmotion-Suisse is not liable for delay or impossibility of performance resulting from an event reasonably beyond its control, to the extent permitted by applicable law.
This may include in particular:
- natural disasters;
- wars or conflicts;
- embargoes;
- administrative closures;
- major transport disruptions;
- general infrastructure failures;
- pandemics;
- or exceptional shortages beyond Inmotion-Suisse’s control.
Where the impediment is temporary, performance may be postponed for a reasonable period.
If performance becomes permanently impossible, the Customer’s rights to termination and reimbursement remain reserved.
25. CUSTOMER SERVICE AND COMPLAINTS
For any question concerning an order, repair, defect or warranty:
Inmotion-Suisse Sàrl
Route des Brévires 21
1741 Cottens FR
Switzerland
Email: contact@inmotion-suisse.ch
Phone: +41 76 575 74 27
The Customer is invited to provide the order number, the product concerned and a description of the problem.
Where useful, Inmotion-Suisse may request photographs, videos, serial numbers or technical information necessary for diagnosis.
26. DATA PROTECTION
The processing of personal data is described in the Privacy Policy published on the website.
Information concerning cookies and similar technologies is provided in the Cookie Policy.
27. INTELLECTUAL PROPERTY
Texts, photographs, illustrations, videos, logos and other content belonging to Inmotion-Suisse are protected by applicable intellectual-property rules.
Trademarks and content belonging to manufacturers or third parties remain the property of their respective owners.
Any use beyond what is permitted by law requires authorisation from the relevant rights holder.
28. AMENDMENT OF THE TERMS
The version of the Terms applicable to an order is the version accepted by the Customer when the contract is concluded.
A subsequent amendment to these Terms does not affect contracts already concluded unless the parties agree otherwise or the law provides otherwise.
29. APPLICABLE LAW
Swiss law applies, subject to mandatory provisions from which no derogation is permitted.
Where the contract is concluded with a consumer resident in another country and the conditions for application of mandatory consumer-protection rules of that country are met, the choice of Swiss law does not deprive the consumer of that protection.
For European Union consumers, the rules of Article 6 of Regulation (EC) No 593/2008 (“Rome I”) remain reserved in particular.
For contracts concluded exclusively with business customers, application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded to the extent such exclusion is permitted.
30. JURISDICTION
For business customers, the competent courts of the Canton of Fribourg, Switzerland, have jurisdiction, subject to mandatory provisions to the contrary.
For consumers, no provision of these Terms deprives them of a court with jurisdiction to which they are entitled under applicable mandatory rules.
31. SEVERABILITY
If any provision of these Terms is wholly or partly invalid or unenforceable, the remaining provisions remain applicable to the extent permitted by law.
