Privacy Policy

1. DATA CONTROLLER

The controller responsible for the personal data collected through the website https://inmotion-suisse.ch is:

Inmotion-Suisse Sàrl
Route des Brévires 21
1741 Cottens FR
Switzerland

Email: contact@inmotion-suisse.ch
Telephone: +41 76 575 74 27

This Privacy Policy takes into account, in particular, Swiss data protection legislation and, where applicable, the European Union General Data Protection Regulation (“GDPR”).

2. DATA WE PROCESS

Depending on how you use our website or services, we may process, in particular, the following categories of data:

  • first and last name;
  • billing and delivery address;
  • email address;
  • telephone number;
  • company information;
  • VAT number where provided;
  • information about orders and purchases;
  • products ordered;
  • delivery information;
  • history of communications with our customer service;
  • information about repair or warranty requests;
  • IP address;
  • technical browser and device data;
  • website usage information;
  • language preferences;
  • customer account identifiers;
  • data needed for fraud prevention and security;
  • payment information transmitted by payment service providers;

We do not necessarily retain all sensitive payment card data ourselves. These data may be processed directly by the relevant payment service providers.

3. PURPOSES OF PROCESSING

We process personal data, in particular, to:

  • enable use of the website;
  • manage customer accounts;
  • receive and fulfil orders;
  • process and confirm payments;
  • ship products;
  • track deliveries;
  • provide after-sales service;
  • manage repairs, warranties and complaints;
  • respond to contact requests;
  • prevent abuse, fraud and security incidents;
  • comply with our accounting, tax and legal obligations;
  • improve website operation and performance;
  • compile usage statistics where permitted;
  • measure the effectiveness of our offers and advertising where the required consent has been obtained;
  • manage language preferences and cookie consent;

4. LEGAL BASES

Where the GDPR applies, processing is based, as appropriate, in particular on:

  • performance of a contract or pre-contractual measures;
  • compliance with a legal obligation;
  • our legitimate interest in operating a secure website, preventing abuse and improving our services;
  • your consent where legally required, including for certain statistics or marketing technologies;

Where Swiss law applies, we process data in accordance with the principles and obligations set out in the Federal Act on Data Protection.

5. ORDERS AND WOOCOMMERCE

Our shop uses WooCommerce.

When an order is placed, the information needed to fulfil it is recorded in our shop system.

This information may include your contact details, delivery address, products ordered, amounts, taxes, shipping method, payment method and order status.

Data needed for accounting and business records are retained for the period required by the applicable legislation. In Switzerland, accounting records generally have to be retained for ten years.

6. PAYMENTS

Depending on the payment method selected, certain data are transmitted to a payment service provider.

We currently use, in particular:

PostFinance Checkout

When a payment is made through PostFinance Checkout, the information needed to process and secure the payment is transmitted to the entities and providers involved in that transaction.

WooPayments / Stripe

WooPayments uses, in particular, the Stripe payment infrastructure.

Data needed for payment processing, fraud prevention and compliance with regulatory obligations may be processed by WooPayments, Automattic, Stripe or their service providers.

Inmotion-Suisse does not necessarily receive the complete payment card number.

7. DELIVERY AND LOGISTICS PARTNERS

To deliver an order, we transmit the data needed for delivery to the relevant carrier, supplier or logistics partner.

Depending on product availability, an order may also be shipped directly by a business partner located in Switzerland or the European Union.

In that case, the data strictly necessary for shipping, including the name, address, telephone number or email address where needed, may be transmitted to the partner responsible for delivery.

8. CUSTOMER SERVICE, WARRANTY AND REPAIRS

When you contact us or entrust a product to us for diagnostics or repair, we may retain the information needed to handle the case, including your contact details, communications, serial number, product information, diagnosis, photographs and service history.

These data are retained for as long as necessary to handle the request, provide follow-up and comply with legal obligations.

9. CUSTOMER ACCOUNTS

When a customer account is created, we retain the information needed to operate the account and display the order history.

You can change certain information directly in your account.

You can request deletion of your account, subject to any data that we must retain for legal, tax, accounting, contractual or security reasons.

10. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies.

Certain cookies are technically necessary for the operation of the shop, shopping cart, customer account, language selection and consent management.

Other technologies, including statistics or marketing technologies, are used only in accordance with the applicable legal requirements.

Detailed information about the cookies currently used is provided in our Cookie Policy, generated and updated using Complianz.

You can change your cookie preferences using the consent management mechanism available on the website.

11. COMPLIANZ

We use Complianz to manage consent preferences relating to cookies and similar technologies.

Complianz may store certain information locally to remember your consent choices.

12. JETPACK AND AUTOMATTIC

We use certain Jetpack features and Automattic services, including for technical functions, security, statistics or website administration.

Depending on the feature used, certain technical data, including the IP address, browser information or information about website usage, may be processed by Automattic.

Non-essential features are, where required, subject to the user’s consent preferences.

13. GOOGLE ANALYTICS, GOOGLE TAG MANAGER AND GOOGLE SERVICES

When these services are enabled with the required consent, we may use Google services to measure website usage and the effectiveness of our campaigns.

Information such as pages visited, interactions, technical device data and online identifiers may then be processed.

Technologies requiring consent must only be enabled after the user has made the corresponding choice, to the extent required by the applicable legislation.

14. AKISMET

We may use Akismet to detect spam comments or other abusive content.

Data needed for this detection may be processed by Automattic under the conditions applicable to the service.

15. WPML

We use WPML to provide our website in several languages.

Functional cookies may, in particular, be used to remember the selected language.

16. SOCIAL MEDIA CONTENT AND LINKS

Our website may contain links or, depending on the page, embedded content from, in particular:

  • Instagram / Meta;
  • YouTube / Google.

A simple external link normally only transmits data to the relevant network when you open it.

Embedded content, however, may allow the relevant provider to receive technical data, including your IP address, when the content is loaded or enabled.

Where consent is legally required, this content is blocked until consent has been obtained.

17. RECIPIENTS OF DATA

Depending on the circumstances, data may be transmitted, in particular:

  • to our authorised staff;
  • to our IT and hosting service providers;
  • to payment service providers;
  • to carriers;
  • to suppliers or partners responsible for direct shipping;
  • to statistics, security or marketing service providers;
  • to authorities where we are legally required to do so;

We do not sell our customers’ personal data.

18. INTERNATIONAL DATA TRANSFERS

In the course of operating the website and using services, certain data may be processed in Switzerland, the European Economic Area or other countries, including the United States.

Where data are transferred to a country whose level of protection is not recognised as adequate under the applicable legislation, we use appropriate safeguards where required, including standard contractual clauses or another legally recognised mechanism.

International service providers may also process data in different data centres, depending on their own infrastructure.

19. RETENTION PERIOD

We retain personal data only for as long as necessary for the purposes for which they were collected, or for as long as a legal, tax, accounting or contractual obligation, or a legitimate interest, justifies their retention.

For example:

  • order data and accounting records are generally retained for at least ten years where Swiss legislation requires it;
  • customer account data are retained for as long as the account exists, subject to any data that must be retained longer;
  • service, warranty or repair requests are retained for as long as necessary to follow up the case and any potential claims;
  • cookie retention periods are specified in the Cookie Policy;

20. SECURITY

We implement reasonable technical and organisational measures to protect data against loss, unauthorised access, misuse, alteration or unauthorised disclosure.

However, no transmission of data over the Internet can be guaranteed to be completely secure.

21. RIGHTS OF DATA SUBJECTS

Within the limits provided by the applicable law, you may, in particular, request:

  • confirmation of whether we process data about you;
  • access to your data;
  • correction of inaccurate data;
  • deletion of data;
  • restriction of certain processing;
  • provision or portability of data where this right applies;
  • withdrawal of consent for the future;
  • or object to certain processing where the law permits.

Withdrawal of consent does not affect the lawfulness of processing carried out before that withdrawal.

Requests may be sent to:

contact@inmotion-suisse.ch

We may request information to verify the requester’s identity.

22. RIGHT TO COMPLAIN

Where the legal conditions are met, data subjects may contact the competent data protection authority.

In Switzerland:

Federal Data Protection and Information Commissioner (FDPIC / PFPDT / EDÖB)

For people located in the European Union, rights to contact a competent supervisory authority may also exist under the GDPR.

23. CHANGES

We may amend this Privacy Policy when our data processing, service providers or legal requirements change.

The version currently published on the website is authoritative.

Last updated: 28.08.2026